Podium now offers a free, downloadable e-book for turning a negative online review into a positive for your business. Key takeaways include an easy, four-step process for responding to any negative review; using negative reviews to improve customer experience; best practices for minimizing the number of negative reviews you receive; and how your business can bury negative reviews with positive reviews. Podium is a Utah-based software company that helps businesses collect and manage online reviews and customer feedback.
Podium.com
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Podium: Negative Review Guide
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